Up to 50% . Shocking service avoid disappointment. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. Ordered it on Monday and it was delivered on Tuesday. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. We are so glad to hear you are happy with the service. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. Different assistants all said different things to me and they told me they would deduct 2.50 for a refund despite me receiving a faulty product! Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. We are so glad to hear you are happy with the service. That is great news that they arrived a day early!We hope to see you again very soon. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. Ordered some trainers at 10.30pm amd paid for next day delivery. 3 ratings with the average rating of 4 out of 5 stars. Round and round in circles. Returning faulty goods to footasylum 29 February 2020 at 8:02PM in Scotland Docherty Forumite 1 Post I checked foot asylum website yesterday 're returns without receipt and paying with cash and it said you could return goods if you knew price paid so they could check. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. Unable to get in touch with anyone from customer service to resolve issue. Price was unbelievable for what I got! 60%. Get Discount. It needs to be unworn or unused and still have the original tags. Leave this blank if you'd like to publish your review anonymously. Nike Retro Fleece Jogger 4083633700 Mens Sportswear. I would definitely recommend and will be a returning customer. I have no complaints at all, fantastic service.. item arrived perfect after 3 days. You can pay for your new Footasylum trainers, boots and sportswear with Visa, Mastercard, PayPal, Klarna, American Express and LayBuy payments. Reply from Footasylum Jul 14, 2021 Hey! To start a return, fill out the returns form that came with your order and follow the instructions on the form. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. 1996 Retro Nuptse Jacket. Manners cost nothing. Will not use again. Shopping & Fashion Clothing & Underwear Shoe Store Footasylum Footasylum Reviews 59,796 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review 4.0 total Filter : Most relevant CL Clare 18 reviews GB 7 hours ago Perfect from start to finish Perfect from start to finish. 124.99. All rights reserved. Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. Difficult, posted 2 weeks ago Thanks. To break them up politely to ask for helpit was like I had sowrn at them. Asked for a pair of trainerscould not even tell what the guy said. Was told that neither was possible because I didnt return them in the original shoe box! To break them up politely to ask for helpit was like I had sowrn at them. Make sure your order is unused and in original packaging and labels. Tried to send Crocs back as they didnt fit my daughter. Was my daughter's main present - I'll never use this establishment again and urge others not to as well. AVOID THIS COMPANY!!!! Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! 2023 Trustpilot A/S. Make sure to check out the Footasylum Black Friday, Cyber Monday and Boxing Day sales for big discounts. Please refresh the page and try again. Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. Ordered some trainers at 10.30pm amd paid for next day delivery. How are you today? Founded in 2005, Footasylum is a subsidiary of JD Sports and has grown into a popular destination for the latest footwear and athletic apparel. Restrictions apply. Which are the instant chat and the WhatsApp!! Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. Verification can help ensure real people write reviews about real companies. All items must be returned in their original boxes and packaging. very helpful as Liverpool didnt answer the phone. Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. High performance sneakers, trending streetwear and exclusive product weve got you. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. Footasylum. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Great to hear that the parcel arrived so quickly. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. Editor, Marcus Herbert. Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood, - I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. They all fit perfectly. Since Footasylum doesn't have a customer service number I had to text them. Purchased 2 pairs of Salomon trainers in different sizes. It goes against our guidelines to offer incentives for reviews. This time, however, when I ordered, their courier choice was Yodel. Next time it will be JD SPORTS for my next purchase. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Yay! We also ensure all reviews are published without moderation. These 20 Footasylum discount codes will help lower the cost of trainers, boots, coats & activewear, All the best features, news, tips and great deals to help you live a better life through technology. OL10 2TA. Do you agree with Footasylum's 4-star rating? We are so glad to hear you are happy with the service. Ordered almost 400 worth of clothes for my son on the 12th of December! Rather than shopping on the Footasylum website, the Footasylum app (which is available on iOS and Android devices) is a quick and easy way to shop the full product catalogue from your phone or tablet. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. I would avoid at all costs. Got them cheaper than any other website. We had to ask him 3 times just to make sure, because he would just mumble something and walk off. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. We had to ask him 3 times just to make sure, because he would just mumble something and walk off. Treated myself to some new trainers and jogging bottoms in the sale! FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. Still over 300 down! I brought some trainers and returned them just before the 28 day period which was allowed for returns. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. Hey Getta,Thanks for leaving us a great review. Hey MattThanks for taking the time to leave us a review. Companies can ask for reviews via automatic invitations. All rights reserved. Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. Over 90 off RRP. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. Please note that we may share your email with the company to verify your order. Email and text communication was prompt and efficient. I was taught to value customers, no matter what job I was in. Before returning items you must notify Footasylum by telephone, letter, or email. A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!!