You may have to register before you can post: click the register link above to proceed. Virgin Media says that its policy is clearly set out to the customer ahead of their account being closed and they are sent repeated re-minder communications encouraging them to take action before they lose access. A forum where Apple customers help each other with their products. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". About a week ago on my phone only, I started getting messages along the lines of you need to login to your email account when I went to read or send emails on my phone. When I pointed out that the same issue happened at the same time on multiple devices, running multiple email applications, the agent agreed to escalate my issue, and I have been promised a reply within a further 24 hours. Something went wrong. Created on July 15, 2016 Outlook.com not sending emails to btinternet email addresses I have never had this problem before but I have two friends who have btinternet email addresses. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You should however check that your email clients are using the correct settings as per this link.
Sending or receiving email | BT Help View cart for details. Thank you, JW.
Solved: Unable to send email from Outlook app - BT Community The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. A Virgin Media spokesman adds: 'There is a cost to us to provide an email service and so it's not something we'd provide free of charge to former customers.'. The problem usually resolves its self in a day or two. Feel free to attach these to the ticket on your account regarding this matter Here, as I've escalated this to my team now to monitor and get back to you once we can look in to this further for you. 'I have always used the same email address,' says Dave, 79, from Cambridge. Yes they do and they can send successfully to my Metronet email from ipad and PC using a gmail address, I have sent you a pm with the raw text source header from an email sent 13th April which only arrived this morning. Working on the theory that it was another case of BT doing something, I decided to leave it overnight. After 3 years, then-current everyday prices for all services apply.
If I changed my email address I would be bound to lose something important. For those that aren't arriving, things obviously get a little more involved. This is a BT residential customer to customer forum. 15h04. Apple may provide or recommend responses as a possible solution based on the information This sounds fiddly, but isn't necessarily. I know that I haven't received most of the emails sent from btinternet.com addresses at all. Doing so can save hundreds of pounds. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. Hello both, I thought I'd try another tack, and uninstalled and then reinstalled Outlook. Problems with email. Has anyone experienced this problem. only. My two contacts on btinternet.com have asked a number of times if I have received their emails, and I haven't.
I can't send emails from my btinternet account on my iPhone RobbieMac. 6) Make a list of all of the accounts and logins that are linked to your old email address. If you're having problems, try, Check that email addresses are typed correctly, Check spam folders - genuine emails sometimes end up in there by mistake. I cannot send even the simplest of messages this morning. We understand that you are experiencing issues sending emails. If anyone else is having similar issues with delayed emails, and wants to see if it's the same thing, all you need to do is obtain the email headers for the received message and then look at lines that start with the word Received. For additional information, see the Global Shipping Program, Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench, Comic should be in the grade given in the listing title. We repeated the test and the same thing happened. 10-07-2019 Our Gmail accounts work on all our devices. If yes, we recommend that you check if the issue persists while on safe mode. The destination account that I am using for tests is another btinternet account (my wife's) - in fact it's a subaccount to my own account.
Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench | eBay Our standard shipping option is via Royal Mail airmail. Using webmail? This will work as long as your old email account is still active. He says: 'My emails are an archive of all of my subscriptions, accounts and information over the years. I anybody else having this problem. Have you had the chance to try the steps in the article below? For additional information, see the Global Shipping Program. 15h27, on While members are not getting emails, they do appear as posts on the Google Groups page. It might be worth changing your SMTP port to see if that helps. Thanks for your help - I can now send messages to 'external' accounts from the iMac and to all addresses from the MacBookPro so I should be satisfied. Interestingly, I have received two follow-up calls from 2nd-level technical support who have advised that they have done some work on their systems as a result of my initial contact. ), on 11h05. Both accounts are loaded into Mail on the iMac but only mine is on the MacBookPro. on This morning I received an email from the second friend which he sent to me in December but I didn't receive until now, and I also received a second email that he sent me in March. 14-07-2019 I have tried from two different user names on my PC and so two different Outlook settings, and from my Windows 10 laptop, none of which are successful. We resorted to texting instead, as neither of us had the time or knowledge to pursue it, although I did have a look online without much success.
If not, how do we get a moderator involved? 14-07-2019 None of the posts I have seen are the same as my problem however. We appreciate you reaching out to us about Mail. All we can do is see if anything was rejected by the inbound platform from the sender to the recipient. 14h56, on I thought that I had fixed the issue last night by resaving my IMAP SMTP settings and restarting Apple Mail but the problem has reappeared this morning. Refunds. Though as the BT email service is independent of the Plusnet one, we can't speculate as to any issues or configuration choices that have been made by their team. I can send mail to my iCloud email OK on both machines, which I could not do when the problem first arose yesterday. I spoke too soon. Thank you for your follow up.
Fix a problem | BT Help Does anyone have any other suggestions please?? All postings and use of the content on this site are subject to the. We have received reports that emails to btinternet.comemail addresses are being blocked. PaddyB. mingoslkd, call 13h52. 17h25. None of the posts I have seen are the same as my problem however. I installed the outlook App on my iPad and it works perfectly I'm afraid. 14h00, on There'll likely be four of these, two from BT servers and two from Plusnet servers. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". omissions and conduct of any third parties in connection with or related to your use of the site. 09-07-2019 The only thing that they have in common is that the messages were passed around inside the BT mail platform when the sender first sent the email, and then sat for far too long before being delivered to Plusnet. Also my husband can now successfully send me emails using his btinternet address from his Ipad that arrive in my mailbox immediately which wasn't working before. 26-08-2021 Having established that I was able to send email from webmail, the agent told me that there were no issue with BT's Servers (or the company who provides this service on their behalf), and the issue was with my device. I can take the same message and copy it into gmail and send from there and it gets through with no problem. Looking through previous posts I see this has been a regular problem. We do not allow any commercial relationship to affect our editorial independence. 09-07-2019 You can send and receive messages, but not actively manage the account. Incoming mail works, but unable to send anything. Reset Mail app Right click on Windows Start > Apps & features > Scroll down and click Mail & Calendar > Click Advanced options > Click Reset > Restart your computer 3. Because all your devices stopped accessing your email at the same time and assuming you can still access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. They forecast a response within 72 hours. This morning I clicked on the email icon on my phone and was again asked to login. On 19th May I had a chat session with a plusnet advisor who could not help but said he would pass it on to the email specialists. Tried on various devices with same result. 3 users liked/thanked this post: If you click on them we may earn a small commission. As an experiment, can you try a different mail client other than Apple Mail on one of your Macs and see if that works. I consistently receive this warning:whenever I try. If that doesn't fix the problem, see the next section. I have a group of 14 people set up under Outlook 365. It is very annoying, I hope you guys reach me out soon. on 13h37, on I've got a "failed delivery message". Sadly not the same as my experience. I am not receiving emails to my Metronet account from at least two contacts with btinternet email addresses.
We can't ditch our broadband we'll lose our email address! By posting your comment you agree to the house rules, The comments below have not been moderated, By
If not, how do we get a moderator involved? Look from the bottom upwards to see the activity timestamps from when the message was sent, through to when the message was received by Plusnet. Delays in Emails being delivered can arise from a multitude of reasons. My husband hasn't yet received a reply to the ticket he opened on his BT account yesterday however it seems more than coincidental that this morning I received six delayed mails from two different people with btinternet addresses. Looks like no ones replied in a while. Why cant my email address have BT.com in the display name? At some point during one day a couple of weeks ago, the following issues seem to have started: missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wife's iPad and . 'If you create a new email with a service such as Gmail, you're also free to change broadband in future without changing your Gmail email address.'. Do this plenty of time ahead of when you plan to switch broadband provider you may even want a few months to switch over. 6h21. I've got a "failed delivery message". Unfortunately, it did not work. Choose Send/Receive > Preferences > Work Offline to toggle between offline mode and online mode.You may need to open the message and send it again, or choose Send/Receive.. That helps us fund This Is Money, and keep it free to use. Customer: replied 2 years ago. A few months ago I realised I wasn't receiving emails from a friend with a btinternet.com email address.
Emails being blocked which we send to btinternet.c - BT Community So it seems to be something between Android and BT Mail. 23-04-2021 I am using the Outlook app on a Samsung phone. @Simpson39 try this link https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. We'll need to look into this and we'll get back to you next week. [Image Edited by Moderator to Remove Personal Information], Jan 8, 2021 10:47 AM in response to Suze07.
Problems with email | BT Help It seems that I can only send messages to my iCloud account from the iMac. - last edited on to know I'm not alone. Delays in Emails being delivered can arise from a multitude of reasons. Have you had the chance to check if the issue persists on a different user account? https://community.bt.com/t5/Email/Problems-connecting-to-POP3-IMAP/td-p/1786726. 14-07-2019 11-07-2019 (The fix did not work until I had quit Mail and relaunched it. Don't forget online banking, streaming services and social media accounts. My wifes email account on her iPhone 10 is working fine and her settings are identical to those described above on my Samsung phone. This is going to need looking at by their email support team. 19h39. Re: Emails from btinternet.com addresses not received. BT L1 agent wasn't able to resolve and it has been passed to their email support team. You should check that you are complying with this link and if you are you will need to contact the BT Postmaster. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I have tried sending individual messages and simple test messages but nothing works. You can link any BT email address to another broadband or Premium email billing account. http://bt.custhelp.com/app/answers/detail/a_id/44917/kw/bt%20mail/c/6591, on 23-04-2021 on Surface mail is also available; please e-mail us for . I guess I will have stop e-mailing my wife from the iMac (I could even talk to her!). 2. 19h32. We have received reports that emails to btinternet.com email addresses are being blocked. 15h31. That being said, a delay of over 5 days is rather unusual, as most email servers will give up after that long and assume it's not possible to deliver the message. 09-07-2019 for DISH Protect Silver unless you call to cancel. Townman, Gandalf. I cannot find an obvious way of asking bt about this! Not receiving @btinternet email. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. Also, the web interface seems to be working just fine. Millions of broadband customers are set to see their bills hiked in the coming weeks, many by 14 or even 17 per cent. I can't afford the risk.'. I've got a "failed delivery message". To start viewing messages, select the forum that you want to visit from the selection below. https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. I use Mac OS High Sierra: version 10.13.6 and Phone Software Version is: 13.3.1 21h18, I have got my email working again. About 4 days letter I get a reply saying the message could not be delivered.
Emails to btinternet are blocked - how can we fix this? - BT Broadband on Apple disclaims any and all liability for the acts, Many have had the same address since they first went online many years ago. Hi@stevebrass thanks for your reply, ports and email addresses are all ok and in line with your suggestion, the one thing that I can't find when entering those details is the SSL Encryption - the option just doesn't seem to be there with the MS Office Outlook app / in combination with my Samsung S10. on It seems that my account SMTP setup was changed (without my input). 23-04-2021 Thanks for the suggestion. Ive also tried not using advanced settings at all with exactly the same results as described above. All incoming emails were there on my phone, but when trying to send an email, I got the same error as Shortm showed in his first post. I just hope Andy_N's observation that "theissue can clear itself after a day or two" proves to be the case. 26-08-2021 Examination of the message heads of the delayed emails might be informative. We always endeavour to grade correctly and. Does anybody have any idea how I can resolve this, other than changing ISP. If everything works fine in webmail, you may need to check your program settings. 23-04-2021 We think inflation-busting, mid-contract rises are grossly unfair and have been campaigning in recent weeks for suppliers to think again. No disrespect intended as your advice is probably based on years of experience of BTs service! I am not having any such problems with my iCloud server so I do not think its a snag with Apple Mail. Go back to: Email help.
BT Email: I can't send or receive email | BT Help - BT.com Email: timforrester@btinternet.com. If you're having problems, try logging in to webmail. on Yet a number of readers have told us that they feel prevented from doing this because switching provider risks losing the email address on which they rely. It is useful Anne that you have posted a similar experience on this topic, for it helps to see if there is a common issue. Dave Bradford would love to ditch Virgin Media and get a new broadband provider. Copyright 1995-2023 eBay Inc. All Rights Reserved. on The issue has resolved itself on my MacBookPro (macOS 11.5) but it's still there on the iMac (macOS 10.15). Various errors messages. 23-04-2021 10h59. This could be as simple as the sender's email application had an issue and had not sent the emails until recently! Clicking update it went straight to the SMTP outgoing server where it shows mail.btinternet.com but the port was set to 993, I changed it to 465, entered my IMAP and SMTP passwords again, clicked the tick and got an error message: "Log-in error Unable to add account, server address is not valid". by It takes a while to get a reply from the Postmaster but they will respond. 20h33 I have the exact same problem.
Outlook.com not sending emails to btinternet email addresses Has anyone experienced this problem. It's very annoying and slightly weird. At my age, I just don't have the energy to set up a new email address and tell everyone.'. Townman, Gandalf, anneoconnor.
Its probably not directly relevant to your problem, but who knows with Apple!! 20h13.
Emails from BTInternet.com not being received in Mail I changed SMTP to 465 and got an error message "Log-in error Unable to add account, server address is not valid". Comparison website Uswitch says that almost a quarter of people rely on their email address provided by a broadband provider, especially people aged 65 and over. Many customers find the BT community forum is a great way of getting help. on Its been a few days I can't send emails from my Mac & Iphone Mail app; however I recive emails. They are in my "sent" folder but never get to the btinternet.com account Other addresses work fine. Welcome to our community forums @IanHill, sorry to hear you're experiencing problems with emails making it through to certain contacts. 26-08-2021 This was a pain, but I went along with it or else I couldnt use email. Might that apply in your case too? The article below can help if you do not have any other user account to test with. 25-08-2021 5) Set up an auto-responder message on your old email address. 10-07-2019 He received emails from me okay (from my Metronet email address) but I wasn't getting his replies. Households are endlessly told that to keep their bills in check they must shop around when their current contract ends to get a better deal. So hardly time for a timeout to have occurred. When this happens. Any ideas? In the last 24 hours I have been unable to send any mail from my@btinternet.com account from any of my devices. on Accounts that are inactive for six months are deleted automatically. If I go into iCloud web page, then I can send and receive as normal. 26-08-2021 Hopefully, we can get this resolved quickly. A warm welcome to the forums.
on The accounts work on BT Webmail, both to receive and send. 26-08-2021 The worrying thing is I don't know how many other emails I'm not receiving. The other two people that are having the same problem are using Samsungs, but haven't said which model. 19-12-2022 BT internet email problem Hi. You can do this in bulk to ensure that you don't miss out any important contacts that you have forgotten about. I know it exists because I can pick it up on ios and via BT Webmail. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte Go to solution I anybody else having this problem.
BT Email: I can't send or receive email If you can't send or receive emails, here are some simple tips to help you sort the problem out. on This isn't just a small delay. 19h14, I never said it wasn't a BT problem and should be addressed by BT or that it has not been going on for years without resolution but the only way it will be resolved for the OP at this stage is by contacting the Postmaster to have his domain white listed to the extent that it satisfies BT. , updated This amount is subject to change until you make payment. It has just hiked his bills by another 6 a month and he feels penalised not rewarded for being a loyal customer for over 20 years. But the problem is, and has been for years, why is it ONLY btinternet email addresses that suffer from this problem.
Google Groups emails from BT & Earthlink addresses not getting